Knowledge Mgmt Analyst II

Description:
Job Summary:
Provides support and coaching to internal customers for the documentation of policies and procedures as well as reference guides for the Service Division, their vendors and the Enterprise. Attends and facilitates meetings with Service Division or Enterprise SMEs and business owners.
Responsibilities:
Key interface between business unit knowledge contributors and KM Core team. Meets with internal clients and provides consulting support for the development of content.
Writes and edits documentation to support and reflect business needs and objectives of targeted Service Division audience. Works directly with knowledge asset owners and SMEs to refine and develop content for publication.
Facilitates meetings for the gathering and validation of policy and procedural information.
Investigates and determines recommendations for policies and procedures based on best practices.
Manages the progress of projects from analysis through implementation.
Provides input for style guide, standards and templates.
Monitors content shelf life and communicates with knowledge owners regarding shelf-life issues.
Reviews industry related newsletters/communications to maintain a thorough knowledge of the health care industry as well as knowledge management.
Performs other duties assigned by management.
Knowledge:
Excellent client service focused communication skills, including the ability to communicate with remote locations, external clients, and vendors. Demonstrated ability to explain highly technical information to less technical individuals.
Must have excellent written communication skills (samples must be provided)
Must be detail oriented with strong follow-up skills.
Proven time management skills are necessary. Must demonstrate the ability to handle multiple tasks and respond with a sense of urgency as required. Demonstrated ability to work in a production focused environment.
Proven ability to exercise sound judgment and strong creative problem solving skills.
Requires a strong understanding of Knowledge/Content Management
Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Word/Excel/Access and email application systems.
Prefer knowledge of health care industry
Education/Experience:
Requires High School diploma or equivalent GED.
Bachelor's degree preferred.
Requires a minimum of two (2) years experience writing policies and procedures.
Prefers minimum of two (2) years content/knowledge management or instructional design experience.
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.
Location: Wall, NJ
Activation Date: Friday, October 13, 2017
Expiration Date: Thursday, February 1, 2018
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