Administrative Services Technician, PIP

The Administrative Services Technician will be responsible for performing administrative and other duties as assigned. Responsibilities include but are not limited to the following:
Essential Duties and Responsibilities
Data Entry;
Manual entry of medical bills in a paperless environment using dual monitors.
Keying of checks including payroll, interest, etc.
Provider Service Unit Operator; utilizing customer service skills to provide information to medical providers regarding billing, and/or treatment requests.
Ability to use all available applications to answer questions, within our guidelines, prior to transferring calls.
Additional Duties and Responsibilities
Project Handling; Knowledge of Microsoft Excel, Word and Outlook. Perform research and compile data onto an excel spreadsheet for analysis.
Switchboard Operator / Receptionist; Answer/transfer calls and greet visitors in a professional, courteous manner.
Assist customer calls and transfer to the appropriate department.
Screen visitors before allowing entry into the building.
Report generation and distribution.
Mailroom duties; Inventory, ordering supplies, accepting deliveries, Incoming/outgoing mail.
Review of Medical Bills; Review accuracy in billing, pre-certification compliance in accordance with the Decision Point Review Plan, and application of proper bill adjudication.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned to support the various units within the claims department.
Education and Experience
High school diploma or general education degree (GED) and related training (i.e. medical billing, medical terminology, data entry); or six months related experience; or equivalent combination of education and experience.
Qualifications/Skills and Knowledge Requirements
Ability to understand and carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Ability to handle multiple tasks simultaneously.
Ability to work independently and prioritize projects and activities to meet deadlines.
Consistently produces a quality work product with attention to detail.
Comply with all safety policies, practices and procedures.
Ability to work in a fast paced environment.

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