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Claims-Adj TPLC LDU-Anlst I

Where good people build rewarding careers.? Entry-Level Adjuster position in a THRIVING Auto Claims Office.


Think that working in the insurance field can?t be exciting, rewarding and challenging? Think again. You?ll help us reinvent protection and retirement to improve customers? lives. We?ll help you make an impact with our training and mentoring offerings. Here, you?ll have the opportunity to expand and apply your skills in ways you never thought possible. And you?ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for addressing any customer concerns or questions related to the settlement process.



Job Description


As a Liability Adjuster, you play an important role to Allstate and the customer. You will be investigating single and multi-vehicle auto accidents to deliver compassionate service that is fast, fair and easy. You will be solving problems by collaborating with your team, using technology and data to make decisions. You will also work independently in a dynamic and fast-paced environment while doing significant work by serving our customers.


This is the opportunity you?ve been looking for to truly impact someone?s life!


A Day in the Life:


Investigate claims using cutting edge technology to gather recorded statements, photos and/or the review of police reports to resolve loss.


Document claims through active listening and use of data to summarize liability decisions


Negotiate claim settlement with customers in accordance with business unit standard methodologies


Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.


If offered the role, you may go to Wheeling, IL for a two-week training cohort anytime during your first year at Allstate. You will work with other Allstate employees to learn standard methodologies, answer any questions you have, and make career connections.


You?re a Great Match for this Role if:


You?re an upbeat and friendly self-starter who can work independently as well as on a team


You?re excited about solving problems and coming up with creative solutions


You have a strong desire to make a difference through compassionate customer service


You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology


You?re known for clear and professional communication ? both written and verbal


You have a bachelor?s degree and/or prior experience in liability determination and investigation


Candidates who are bilingual and/or have prior military experience are strongly encouraged to apply.


We Offer:


Learning & growth opportunities


Leadership teams that are communicative and compassionate


Impactful work by serving customers in times of need


Recognition and advancement opportunities


Paid Time Off, 401(k) and pension


Medical, Dental, and Vision coverage


You can view all Allstate benefits @ https://allstategoodlife.com


Good Work. Good Life. Good Hands?. As a Fortune 100 company and industry leader, we provide a competitive salary ? but that?s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you?ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate: https://www.allstate.jobs/life-allstate/.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Job Qualifications


Key Responsibilities


Customer Service


Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met


File Documentation and Reporting


Summarizes documents and enters into claim system notes


Documents a claim file with notes, evaluations and decision making process


Coverage, Liability and Evaluation


Determines applicable coverages in basic claims involving a single claimant and determines applicable coverage limits in basic claims involving multiple claimants


Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries


Conducts investigations into minor single and multi-car accidents to obtain additional claims and coverage information and assist in determining liability


Reviews investigation notes and determines claim value, coverage and liability for basic claims


Negotiation and Settlement Guidance


Negotiates and settles claims in accordance with business unit best practices


Knowledge/Skills/Abilities/Experience


Bachelors degree in related field preferred or equivalent experience


Ability to interact effectively with internal or external customers and act with empathy


Gaining knowledge of insurance policy, coverage, and regulation


Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards


Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit


Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data


Gaining knowledge of standardized problem solving and preparation of basic reports for analysis


Gaining ability to leverage learned technical skills in support of team objectives


Gaining negotiation and/or arbitration skills


Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships


Ability to investigate, evaluate, negotiate and settle basic claims


Provides individual decision making within authority limits



May include:


Customer Service




  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met




File Documentation and Reporting




  • Summarizes documents and enters into claim system notes



  • Documents a claim file with notes, evaluations and decision making process




Negotiation and Settlement Guidance




  • Negotiates and settles basic claims in accordance with business unit best practices



  • Negotiates basic total loss settlements or salvage valuation



  • Processes titles, including documentation, maintaining logs and contacting banks/lien holders




Damage Estimating




  • Prepares total loss damage evaluation, determination, and actual cash value of vehicle



  • Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries



  • Conditions basic total loss of vehicle and provides report to customer




Claim Payment Processes - Issuance and Authority




  • Processes claims payments



  • Initiates system generated checks and pays appropriate parties




Knowledge/Skills/Abilities/Experience




  • Bachelors degree in related field preferred or equivalent experience



  • Ability to interact effectively with internal or external customers and act with empathy



  • Gaining knowledge of insurance policy, coverage, and regulation



  • Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards




Good Work. Good Life. Good Hands?.


As a Fortune 100 company and industry leader, we provide a competitive salary ? but that?s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you?ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click?'here'?for information regarding the San Francisco Fair Chance Ordinance.?


For jobs in Los Angeles, please click 'here'?for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


 

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