Cisco Unified Communications Engineer

Job Details: Memorial Sloan Kettering Cancer Center is currently seeking a Cisco Unified Communications Engineer for our IT Telecommunications Department. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. Role: Cisco Unified Communications Engineer Role Description: The Cisco Unified Communications Engineer would need to have at least 7+ years of experience. This candidate will perform systems tuning to optimize performance of IPT systems and reduce communication costs and analyzes IPT systems and performance data for purposes of capacity analysis and management. The candidate would need to take responsibility for solution development and integration with other specialized disciplines: networksecurity, wireless network, and IP telephony, call center, etc. The candidate will also be an accountable for technical aspects of the platform, supporting complex solutions and ensuring solutions will fit within the networkarchitecture. Keep abreast with advanced Unified Communication technology used by the industry. Assume responsibility for technical studies and make recommendations for products and services covering overall UC platform. Responsibilities : - Manage multiple networkinfrastructure projects and operational tasks concurrently. - Configure and maintain LAN, voice and data networks. - Install, configure, upgrade and troubleshoot Cisco routers and switches. - Install and maintain CUCM, CUC, CUE, UCCE and UCCX. - Configure and maintain standard QoS templates across all network devices. - Provide second support to network operations and service desk teams. - Configure and maintain standard QoS templates across all network devices. - Provides world class customer service to internal and external customers. - Supports and maintains production applications. - Processes requests from internal ticketing systems. - Provides support for compliance initiatives i.e., SOX. - Performs analysis of network needs and contributes to design of networkarchitecture, integration and installation. - Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring. - Evaluates local area network hardware and software requirements and capabilities and makes recommendations. - Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations. - Communicates and coordinates networkschedule, backups and downtime to users. - Prepares and maintains documentation of network configurations and cabling layouts. - Responds to inquiries regarding data and computer security, policies and procedures. - Monitors network traffic performs networktroubleshooting to isolate and diagnose complex network problems. - Provide end users with network technical support. Required Skills: - Demonstrated experience in the area of centralized monitoring, network capacity planning, network performance reporting, network optimization and troubleshooting of enterprise IPT deployments. - Demonstrated experience implementing security policies and procedures for IPT and video. - Demonstrated experience with Contact Center Applications. - Demonstrated experience with Unity Connection. - Demonstrated experience with Unified Contact Center Enterprise (UCCE). - Demonstrated experience Fidelus Operator Console. - Experience with Tandberg VCS, VCS-e, MSE8710, and MCU8510 desirable. - 7+ years network engineering experience with focus on IPT particularly CUCM. - Knowledge/ Experience of H.323, H248, MGCP and SIP. - Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design - VoIP media RTP/RTCP. - Experience and solid understanding of data network systems, routing protocol- EIGRP. - Expertise with Signaling Protocols - ISDN, CAS, Analogue, T1/E1 PRI and E and M. - Experience / Knowledge of compression algorithms - G729, G711, G722 etc. - Extensive experience configuring, implementing and troubleshooting QoS. - Experience supporting Call Centers, including setup, configuration and troubleshooting of toll-free numbers desirable. - Working knowledge in BGP, EIGRP, OSPF, DMVPN, HSRP, PBR, CBAC, VRF, PKI's Client and Clientless SSL VPN, Windows AD/ DNS/DHCP/PKI and 802.1x specifically EAP-TLS. - Proven experience on Cisco ASR and ISR Routers and L2/L3 Switches. - CCNA certification. - Excellent oral and written communication skills desirable. - Ability to work independently, ability to define priorities and meet critical deadlines. - Excellent problem solving and analytical skills used to resolve issues and challenges. Education: Bachelor's Degree Experience: Minimum 7+ years 27102
Salary Range: NA
Minimum Qualification
8 - 10 years

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