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Claims-Adj TPLC LDU-Anlst I 1 1 1 1

Where good people build rewarding careers. Entry-Level Adjuster position in a THRIVING Auto Claims Office.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for addressing any customer concerns or questions related to the settlement process.
Job Description
As a Liability Adjuster, you play an important role to Allstate and the customer. You will be investigating single and multi-vehicle auto accidents to deliver compassionate service that is fast, fair and easy. You will be solving problems by collaborating with your team, using technology and data to make decisions. You will also work independently in a dynamic and fast-paced environment while doing significant work by serving our customers.
This is the opportunity you've been looking for to truly impact someone's life!
A Day in the Life:
Investigate claims using cutting edge technology to gather recorded statements, photos and/or the review of police reports to resolve loss.
Document claims through active listening and use of data to summarize liability decisions
Negotiate claim settlement with customers in accordance with business unit standard methodologies
Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.
If offered the role, you may go to Wheeling, IL for a two-week training cohort anytime during your first year at Allstate. You will work with other Allstate employees to learn standard methodologies, answer any questions you have, and make career connections.
You're a Great Match for this Role if:
You're an upbeat and friendly self-starter who can work independently as well as on a team
You're excited about solving problems and coming up with creative solutions
You have a strong desire to make a difference through compassionate customer service
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
You're known for clear and professional communication - both written and verbal
You have a bachelor's degree and/or prior experience in liability determination and investigation
Candidates who are bilingual and/or have prior military experience are strongly encouraged to apply.
We Offer:
Learning & growth opportunities
Leadership teams that are communicative and compassionate
Impactful work by serving customers in times of need
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
You can view all Allstate benefits @ https://allstategoodlife.com
Good Work. Good Life. Good Hands??. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate: https://www.allstate.jobs/life-allstate/.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Qualifications
Key Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
Determines applicable coverages in basic claims involving a single claimant and determines applicable coverage limits in basic claims involving multiple claimants
Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries
Conducts investigations into minor single and multi-car accidents to obtain additional claims and coverage information and assist in determining liability
Reviews investigation notes and determines claim value, coverage and liability for basic claims
Negotiation and Settlement Guidance
Negotiates and settles claims in accordance with business unit best practices
May include:
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Negotiation and Settlement Guidance
Negotiates and settles basic claims in accordance with business unit best practices
Negotiates basic total loss settlements or salvage valuation
Processes titles, including documentation, maintaining logs and contacting banks/lien holders
Damage Estimating
Prepares total loss damage evaluation, determination, and actual cash value of vehicle
Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries
Conditions basic total loss of vehicle and provides report to customer
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates system generated checks and pays appropriate parties
Knowledge/Skills/Abilities/Experience
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Gaining knowledge of insurance policy, coverage, and regulation
Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Good Work. Good Life. Good Hands??.
As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


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